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Opetera

Services

AI solutions built around the work your team actually does

Four things we build, and the working list of what they get pointed at. Voice agents are a specialty of ours, not the whole company.

01

AI Automations

Connect the tools you already pay for and let the repetitive work run itself. If someone is reading something out of one screen and typing it into another, that is the job.

  • Tool-to-tool integration
  • Data movement and sync
  • Document and form data extraction
  • Approval chains that chase themselves
  • Reports that build themselves
02

AI Voice Agents

A specialty of ours. Agents that hold a real conversation: answering, qualifying, following up, booking and handling routine support, then handing off to a person the moment judgement is needed.

  • Inbound and outbound calling
  • Qualification against your own criteria
  • Appointment booking and reminders
  • First-line support conversations
  • Transcripts and summaries into your systems
03

AI Workflows

AI, automation and your existing systems combined into one end-to-end process, rather than a clever demo that stops at the edge of the tool it was built in.

  • Multi-step processes across several tools
  • Decisioning and routing rules
  • Human review built into the path
  • Failure alerting and fallbacks
  • Logging you can audit later
04

AI Employees

A system built around one recurring business function rather than one task. It owns the whole loop, works the same way every day, and escalates to your team on anything it should not decide alone.

  • Scoped to a single business function
  • Runs on a schedule and on triggers
  • Escalation rules to a named person
  • Documented so your team can run it
  • Extended as the function grows

The automation menu

If a human is copying it, asystem can run it

A working list of what those solutions get pointed at. Most teams start with two or three of these, see the hours come back, then expand. Nothing here needs your team to learn a new tool.

Sales and revenue

01
  • Instant first response on every inbound enquiry
  • Qualification and routing to the right person
  • Quotation and proposal generation
  • Follow-up sequences across email and WhatsApp
  • Stale-deal alerts and pipeline hygiene
  • Meeting notes turned into CRM updates

Customer support

02
  • Out-of-hours voice and chat first response
  • Ticket triage, tagging and routing
  • Answers drawn from your own documents
  • Order and delivery status lookups
  • Escalation rules with a human handoff
  • Churn-risk and complaint flags

Operations and back office

03
  • Invoice, PO and receipt data extraction
  • Vendor and inventory reconciliation
  • Approval chains that chase themselves
  • Contract review and clause flagging
  • Audit trail logging
  • Daily ops digest to WhatsApp or Slack

Marketing and content

04
  • Content repurposed across channels
  • SEO briefs and programmatic pages
  • Ad creative variants at scale
  • Review and reputation monitoring
  • Competitor and market watch digests
  • Newsletter assembled from your own sources

Hiring and internal

05
  • Resume screening and shortlisting
  • Interview scheduling and reminders
  • Candidate status updates that go out on time
  • Onboarding checklists that run themselves
  • Internal helpdesk agent for policy questions
  • Weekly activity reports

Data and reporting

06
  • Dashboards that refresh without you
  • Cross-tool data sync and de-duplication
  • Anomaly alerts on the numbers that matter
  • Web and marketplace scraping pipelines
  • Plain-English querying of your own data
  • Board and investor update drafts

Not on the list? It probably still fits. Describe the process and we will tell you honestly whether automating it is worth the money.

Where it applies

Where AI can take work off your team’s plate

Sales

01
  • Qualification
  • Follow-ups
  • Appointment booking
  • CRM workflows

Support

02
  • First response
  • Routine questions
  • Ticket routing
  • Escalation

Operations

03
  • Data entry
  • Approvals
  • Notifications
  • Reporting and system updates

Marketing

04
  • Nurturing
  • Enrichment
  • Segmentation
  • Reactivation

Internal workflows

05
  • Coordination
  • Repetitive handoffs
  • Alerts
  • Information movement

Trusted with real, live work

We combine human judgement with AI that actually ships

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