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Opetera

Work

Real systems, built for real businesses.

What we have built, described as far along as it actually is. No invented numbers, and nothing published here until there is something real to publish.

Voice agent answering an inbound property enquiry and booking a site visit
In progressReal estateConsulting engagement

Real Ackres

A real estate business where enquiries arrive around the clock and the first response decides who wins the client. We are building the whole front end of that problem: an advanced website with an AI voice agent attached, so every enquiry is answered, qualified and logged without anyone staying up for it.

Scope

  • Advanced website build
  • AI voice agent for inbound enquiries
  • Lead capture and routing workflow
  • CRM and follow-up automation

Engagement is live and ongoing. Results will be published here once the system has run long enough to report honest numbers.

Workflow visualSchematic, not a screenshot

An automation, shown as it is actually wired

This is the shape of a first workflow: what happens between an enquiry arriving and an agent picking it up. It is drawn as a diagram rather than shown as a product screenshot, because a screenshot would imply a specific tool and a specific client. Every automation is wired differently. This is one example, not a template every Opetera solution follows.

  1. 01Lead captureAn enquiry arrives from a portal, an ad or WhatsApp and lands in one place.
  2. 02Instant responseIt gets answered in seconds, at any hour, instead of waiting for morning.
  3. 03QualificationBudget, location and timeline are established through a normal conversation.
  4. 04AppointmentA site visit is offered against real availability and written to the calendar.
  5. 05Human handoffA qualified lead reaches an agent with the full thread attached.
The AI layer covers capture, response, qualification and scheduling. The moment a lead is worth a human conversation, it stops and hands over — with the whole thread intact.

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Access, ownership, what breaks

What happens if itbreaks, or wepart ways

It runs in your accounts
Your CRM, your n8n or Make workspace, your model API keys. Nothing important lives somewhere only we can reach. Revoke our access whenever you like and it keeps running.
You own everything we build
Workflows, prompts, agent scripts, integration code and the runbook are yours at handover. No licence, no per-seat fee, nothing held hostage.
Least access, always
Scoped credentials, only the systems the workflow touches, NDA before we see anything sensitive. Your data is never used to train anything.
When it breaks, it alerts
Every workflow ships with failure alerting and a fallback to a human. APIs change and models drift. The question is whether you find out from a monitor or from an angry customer.
A human stays in the loop
Agents hand off on anything they are not sure about, and every conversation is transcribed. No agent talks to your customer without a handoff rule behind it.
Documented for a non-technical team
Diagrams and plain-English runbooks, not a repo nobody can read. The test we hold ourselves to: could your ops person restart this on a Monday without us.

What we will not do

  • We will not automate a broken process. If the process itself is the problem, we say so and you save the build fee.
  • We will not quote before we understand the work. Any number before the audit would be a guess dressed up as a price.
  • We will not build something you need us forever for. Handover is a deliverable, not a favour.
  • We will not put an agent in front of your customers without a handoff rule and a transcript.
  • We will not publish results we have not measured. When numbers appear on this site, they will be real ones from systems we actually run.

Trusted with real, live work

We combine human judgement with AI that actually ships

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